A new single point of contact for flooding in Norfolk has been launched, allowing residents to report any sort of flooding quickly and efficiently

The Norfolk Strategic Flooding Alliance is a new taskforce, brought together in early 2021, to work so that Norfolk communities and infrastructure are safer and more resilient to the risks of inland and coastal flooding. The Alliance includes, among others, the Environment Agency, Anglian Water, the Association of Drainage Authorities, the Water Management Alliance, Water Resources East, the Norfolk Resilience Forum, the Broads Authority and Norfolk’s County, Borough, City, District and Parish Councils.

In the event of flooding residents can call 0344 800 8013 to report it. The new number gives residents a single point of contact and allows reports to be made swiftly. Alternatively, residents can continue to report flooding online via Norfolk County Councils flooding pages

Different agencies respond to different types of flooding, which has historically made reporting a flood by telephone more complicated when and where it is not possible to ascertain the source of floodwaters. The new number provides a single point of contact making the reporting of flooding quicker and easier. Where there is a potential risk to life from flooding people should still call 999 immediately.

You can find more information about the Strategic Flooding Alliance and preparing for flooding by clicking on the links below.

Free business learning hub goes live

Norfolk Chambers of Commerce and Norfolk County Council have launched Norfolk Knowledge Hub, a new free-to-view online business support and learning space to support local businesses recover and thrive.

At a time when we are all still getting used to life in a virtual world, many businesses have created digital recovery programs so that businesses can still get the support they need through training, webinars, networking, caching and mentoring. However, as a business how do you find time to search for the information that you need when there is so much new content being launched online?

A collaboration between Norfolk Chambers of Commerce and Norfolk County Council has found the answer – The Norfolk Knowledge Hub. The Norfolk Knowledge Hub is a knowledge and skills sharing platform for businesses. Businesses can share their knowledge on the Hub through videos, podcasts and articles, and can also access information to learn from other businesses. Content is continually being uploaded to the site so that the Hub is constantly evolving and growing. The Norfolk Knowledge Hub is a free-to-view on desktop and as a free downloadable phone App. The hub launches with two channels live and a further one coming:

  • Business Brilliance: A place to meet business experts who can help you get to where you want to be, from strategists for planning to creatives for marketing .
  • Business Broadcast: A place to be inspired, learn from other business leaders, and share your story on how you have developed, pivoted, faced challenges, and strengthened your business.
  • A Digital Academy channel is set to launch next month and will be the place where businesses and their employees can learn new skills, educate themselves on areas of business they need a little extra support with, and share their knowledge to help educate others.

The Norfolk Knowledge Hub can be found at www.norfolkknowledgehub.co.uk or on the App store. You can also join in the conversation on social media using #KnowledgeHour               

For businesses who would like to submit content for inclusion please email norfolkknowledgehub@norfolkchambers.co.uk

Are you ready for the weather this winter?

Weather READY

As we’re all following social distancing guidelines we may not be able to plan ahead for winter like we have in previous years. Thinking ahead and preparing for what winter brings can make a difference. There are some simple things you can be doing now to prepare:

You and your family

  • The annual flu vaccination is offered free to people who are most at risk from the effects of flu.
  • Layer up – if you have to go out in the cold, remember that severe thin layers of clothing will keep you warmer than one thick layer.  Keep your hands and face warm, if they get cold they can trigger a rise in blood pressure.
  • It is important to stay active as this generates heat and helps to keep you warm.  Try moving when you’re indoors, and don’t sit still for more than an hour.
  • It’s important that you eat enough in winter, and hot meals and drinks will keep you warm.  Try to eat at least one hot meal a day and have hot drinks throughout the day.
  • Keep in touch with people, especially vulnerable friends, family or neighbours, via phone or social media.
  • Have basic supplies to hand, it’s worth putting together a grab bag. 

Your home

  • Weatherproof your garden, think about what may be impacted in strong winds or flooding.  Check if you are at risk of flooding.
  • Check your heating, it should be heated to at least 18 degrees.
  • Consider how you would access vital information, such as insurance documents.  We are so reliant on the internet, but what if a storm meant power and mobile phone networks went down?
  • Check whether your pipes are insulated.
  • Think about what may be impacted by strong winds: guttering, pipes, roof tiles and garden items.
  • Know what to do in a power cut.  It’s now really simple to get in touch with your Electricity Distribution Network Operator; you just need to call 105.
  • Check your home insurance to make sure it is valid and you have the appropriate level of cover.

Your vehicle

  • Top up anti-freeze and screen wash.  It is advisable to use a screen wash additive as this helps to keep the wind screen free of dirt. 
  • Check oil and coolant levels.
  • Have your car battery checked during an annual inspection.  Battery problems are the reason for RAC call-outs in winter than anything else.
  • Wiper blades and screen wash.  Check them for wear and tear and ensure the windscreen washer fluid is topped up.
  • Ensure all exterior lights comply with the legal requirements of the Country you are driving in.  Check that all lights, including high beams and fogs work before setting of.
  • Check the condition of your tyres, including the spare if you have one, for the correct pressures and legal tread depth.
  • Keep your spare set, if you have any, of car keys in a safe place should you accidently lock them in your vehicle!
  • If you get stuck in your car in winter it could be dangerous, so have a winter car kit ready comprising ice scraper, de-icer, jump leads, shovel, blanket and a torch.

Preparing for EU Transition

Now that the UK has left the EU, there will be new rules from January 1st.

Keeping up to date

The Government publishes regularly updated guidance for individuals and businesses at www.gov.uk/brexit.

You can also sign up for email alerts which include information about Brexit including the article 50 process, negotiations, and announcements about policy changes as a result of Brexit.

Information and advice for businesses and employers

Changes for businesses and citizens

You need to take action now if you’re:

Get the complete list of what you need to do for you, your business and your family.



Norfolk is currently in Tier 2: High Alert

Tier 2 local restrictions are now in place.

These include:

  • No household mixing indoors
  • Rule of 6 applies outdoors
  • Pubs (serving food) and restaurants can open but must close at 11pm
  • Alcohol must only be served as part of a substantial meal
  • Spectators are allowed at outdoor sports events and live performances (in limited numbers)
  • Personal care, including visiting hairdressers, is allowed

Go to Local restriction tiers: what you need to know on GOV.UK for a full list of restrictions.

If you have any of the coronavirus symptoms you must self-isolate straightway and get a test. You must continue to isolate if you test positive or are told to isolate by NHS Test and Trace. You can be fined up to £10,000 if you do not isolate. Get support to self-isolate.

You can find more information about COVID in Norfolk by visiting the Norfolk County Council website: https://www.norfolk.gov.uk/care-support-and-health/health-and-wellbeing/adults-health/coronavirus

Appeal for Personal Protective Equipment

An appeal has been launched to urge businesses and communities across Norfolk to help secure supplies of Personal Protective Equipment for workers in vital services.

Norfolk residents reminded to stay at home

Councils, MPs and organisations across Norfolk have issued a joint message today to urge people to continue to stay at home this weekend.

Business closures due to Coronavirus (COVID-19)

Information about measures to close businesses to help prevent the spread of the Coronavirus.

Coronavirus (COVID-19): what you need to do

Latest information on the new measures introduced by the government.

‘Your NHS Needs You’ – NHS call for volunteer army

The NHS is asking for volunteers to help vulnerable people stay safe and well at home.