Flooding can come from several sources: coastal, rivers or surface water. 42,500 properties are potentially at risk of flooding in Norfolk from rivers or the sea. Over 5 million people in England and Wales live and work in properties that are at risk of flooding from rivers or the sea.

Surface water flooding, after sudden and heavy rainfall, happens very quickly.

There are a number of things you can do in advance to prepare for flooding and minimise the impact.

Here are some simple things you can do to prepare for flooding. For detailed guidance visit the Environment Agency website.

Flooding (Coastal and Surface Water);

Before a flood

  • Check with the Environment Agency to find out if your home is at risk of flooding and register to receive warnings. If you receive a warning, take action!
  • If your home or business is at risk you can register with the Environment Agency to receive alerts of potential river or coastal flooding, sign up to Floodline Warnings Direct. Check out the would your business stay afloat? Guidance in the downloads section.
  • Get to know the flood warning codes and what they mean

What it means

Flooding is possible.
Be prepared.

When it’s used

Two hours to two days
in advance of flooding.

What it means

Flooding is expected.
Immediate action required.

When it’s used

Half an hour to one day
in advance of flooding.

What it means

Severe flooding.
Danger to life.

When it’s used

When flooding poses a significant risk to life or significant disruption to communities.

  • Consider whether to buy flood protection equipment to protect your home. If you don’t have purpose made flood protection then you can make some temporary measures such as using filled compost bags to divert the water from the entrance points into your home or use plastic carrier bags filled with driveway gravel. Plastic sheeting weighed down with bricks can also be helpful to divert water from openings.
  • Make sure your mobile is fully charged before loss of power.
  • Put together your Emergency Kit and prepare your Household Emergency Plan. Include the locations of your water, gas and electricity in your plan in case you need to turn these off.
  • Get adequate insurance. Check if you have new for old cover and whether your home contents are correctly valued.

During a flood:

  • Listen to your local radio for up to date information and weather updates.
  • Check the gauge map from the Environment Agency so you can keep an eye on rivers near to you. The levels are updated daily. But during an emergency they will be updated more regularly.
  • Make sure that you take some action when you receive a flood warning message. It is a free resource so make sure you use the luxury of time!
  • Move valuables to higher ground such as upstairs.
  • Avoid contact with flood water and wash your hands regularly.
  • Listen to the Emergency Services, if they tell you to evacuate then do so.

After a flood:

  • If you must enter flood water then be careful, there could be hidden dangers.
  • If you suffer damage due to flooding, take photos of damaged items to support any insurance claims.
  • If you have suffered internal flooding of your property due to Surface Water Flooding then report it to the Norfolk County Council Flood and Water Management department through this link.
  • If you need to have your property repaired beware of rogue traders. Consider using a Norfolk Trusted Trader. Call Norfolk Trading Standards on 0344 800 8020 or visit their website.
  • Do not turn on your gas or electric if you have been flooded. Wait for a qualified technician.
  • Public Health England has produced a handy guide with some good information on recovering from a flood.

Floodline: 0345 988 1188
Website: https://www.gov.uk/government/organisations/environment-agency


Would your business stay afloat?

Flood Warning Booklet

Coping with flooding

Be Prepared: Surface Water Flooding